Privacy Policy

Enhanced RYB Pty Ltd ("RYB", "we", "our", or "us") is committed to protecting your privacy and managing your personal and business data responsibly. This Privacy Policy outlines how we collect, use, store, and disclose information when you interact with our platform at https://enhancedryb.com.

By using the RYB website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, you should not access or use the platform.

This Privacy Policy applies to all users of the RYB platform, including businesses and individuals who browse public pages, create accounts, post contracts, apply for opportunities, communicate with other users, or otherwise interact with the platform.

It covers data collected through account registration, business profiles, contract postings, profile updates, messages, contract-related activity, customer support requests, and general site usage. This includes information collected through cookies, analytics tools, and other technologies used to monitor platform performance and security.

We collect information that you provide directly when using the platform. This may include your business name, ABN or business registration details, contact information, account credentials, profile information, and contract-related data. This also includes any content you upload or submit through the platform, such as contract posts, applications, messages, attachments, or other communications.

We may also collect technical and usage data automatically when you interact with the platform. This may include your device type, browser type, IP address, geographic region, login activity, timestamps, pages visited, and interaction patterns. This information helps us improve platform performance, detect fraudulent activity, maintain security, and enhance the user experience.

The information we collect is used to operate and improve the RYB platform. This includes creating and managing user accounts, enabling communication between users, supporting contract discovery and engagement, providing customer support, maintaining platform functionality, and ensuring the security and integrity of the platform.

We may also use aggregated or anonymised data to analyse usage patterns, monitor performance, improve platform features, and develop new services. Where applicable, we may send service-related notifications, account updates, or platform announcements. Users who subscribe to promotional communications may opt out at any time.

Where required by applicable data protection laws, including those within the European Economic Area or similar jurisdictions, RYB processes personal information on the basis of one or more legal grounds. These may include the user's consent, the necessity of processing to perform services under contract, legitimate business interests in operating and improving the platform, or compliance with legal obligations.

Users who create business profiles on the platform acknowledge that certain information may be publicly visible to other users of the platform. This may include business names, industry classifications, general profile information, and contract activity related to opportunities posted or accepted.

Sensitive information such as account credentials, private messages, payment information, or internal account data is not made publicly visible. Users are responsible for ensuring that any information they choose to display publicly complies with applicable laws and does not disclose confidential or proprietary information without proper authority.

Although RYB does not participate in agreements formed between users, we may store contract-related information, communications, and platform activity on secure infrastructure to enable platform functionality and maintain a record of interactions within the system.

Users are expected to conduct communication within the RYB platform until a contract has been formally accepted. Attempts to move communication off-platform before a contract is finalised may violate the platform's Terms and Conditions. RYB does not routinely access private messages or contract information unless required for platform operations, fraud detection, legal compliance, technical support, or enforcement of our Terms and Conditions.

To operate the platform efficiently, RYB works with carefully selected third-party service providers who assist with services such as hosting infrastructure, cloud storage, analytics, email communications, database operations, and payment or escrow processing.

These service providers are contractually required to protect user data and may only process information for the specific services they provide on behalf of RYB. RYB does not sell personal data to third parties and does not share user information for unrelated marketing purposes. Where payments or escrow services are used, financial data and transaction processing may be handled directly by the relevant third-party provider according to their own privacy and security policies.

RYB retains personal and business information while a user account remains active and for a reasonable period afterwards, where necessary for legitimate business purposes. These purposes may include compliance with legal obligations, dispute resolution, fraud prevention, financial record keeping, and enforcement of platform policies.

Users may request the deletion of their account and associated data at any time unless RYB is required to retain certain information for legal, regulatory, or operational reasons.

RYB implements technical and organisational measures designed to protect user information from unauthorised access, misuse, alteration, or loss. These measures may include secure hosting environments, encryption of sensitive information, access controls, monitoring systems, and other industry-standard security practices.

However, no digital platform can guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials and for promptly reporting any suspected unauthorised account activity.

RYB uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, enable core platform functionality, analyse website performance, and improve services. Users may control or disable cookies through their browser settings. However, disabling cookies may limit certain features or functionality of the platform.

Depending on your location and applicable laws, you may have certain rights regarding your personal data. These rights may include the ability to request access to the information we hold about you, request corrections to inaccurate data, request deletion of personal data, withdraw consent where applicable, or object to certain forms of data processing.

Users may also request a copy of their stored data or request restrictions on how their information is processed. To exercise any of these rights, users may contact support@enhancedryb.com. RYB will respond to verified requests within a reasonable timeframe in accordance with applicable laws.

RYB is based in Australia and may operate infrastructure or service providers in other jurisdictions. By using the platform, you acknowledge and consent to the transfer and processing of your information in Australia and in other countries where our systems or partners may operate. Where cross-border data transfers occur, RYB takes reasonable steps to ensure that appropriate safeguards are in place to protect user information.

The RYB platform is intended for individuals aged eighteen years or older. We do not knowingly collect personal information from minors. If we become aware that a person under the age of eighteen has provided personal data to the platform, we will take reasonable steps to remove that information.

RYB may update this Privacy Policy from time to time as the platform evolves or in response to legal, regulatory, or operational changes. Updates will be posted on this page with a revised effective date. Continued use of the platform after such updates indicates acceptance of the revised policy.

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

Email: support@enhancedryb.com
Sydney, Australia